The realisation of the envisaged benefits is vital, and benefits that will be delivered 2, 3 or 12 months after implementation can be lost or are often not tracked and measured properly. This can lead to negative perceptions that the transformation programme has failed. This chapter therefore explains how to:
- Ensure that the HR transformation benefits become an integral part of business as usual by embedding the benefits into operational scorecards and making their achievement an integral part of the business plans and objectives.
- Set targets and implement measures that rigorously assess the delivery of benefits and ensure that they are managed and realised.
- Develop plans that detail the timing and delivery of benefits and a process for monitoring progress against this plan.
The key to sustainable benefits delivery is in three key areas, these are:
- Measuring benefits
- Managing benefits
- Sustaining benefits