Review Learning and Build into on Going HR Capability Development

We have already noted how one of our case study organisations has engaged in HR capability development over some years now and has used the experience of each wave to focus development on new requirements that will help the organisation achieve its strategic goals.

Review can take a number of forms and the following have been beneficial:

• Review after each learning intervention — although this is essentially 'in the moment feedback' it allows you to change design to make the learning experience more appropriate to participants.
• More formal review after a phase of development activity — conducting a short review to identify how participants have used the new knowledge in their work and to gather more considered reflections on the learning experience.
• Use of the capability framework to assess shift in capability — typically as part of a more formal development discussion.
• Customer survey — to assess how colleagues in the organisation have experienced HR and whether they are working with HR professionals in different ways.

We believe that irrespective of how you articulate and build HR capability, the most important thing is that developing HR professionals is not ignored or cut short. HR professionals need to know what is expected of them in their transformed roles and they need to be given support to acquire and apply new capabilities.